FAQ

🫧 The Sudsy Scoop 💙

Helpful answers, good vibes, and just enough sass. Because basic could never. 💅

🛍️ Shopping

Shop 24/7 at sudsbysalem.com or visit us in person at Maplewood Mall. Online never closes, because thankfully websites don’t need lunch breaks. 😌

Yes! We have a permanent retail kiosk inside Maplewood Mall. Come smell things in person. It’s kind of our thing. 🫧

We’re located between F.Y.E. and Big Top Putt Putt, down the same hallway as Barnes & Noble and the Pan Asian Center, formerly Macy’s. Follow the good smells. 💙

Yes! We try to restock our regular products quickly. If something is limited edition or seasonal, we’ll usually say so clearly. Translation: if you love it, don’t wait too long. 👀

Yes! We offer digital gift cards, perfect for last-minute gifts or people who are impossible to shop for. 🎁

Not officially, and we don’t necessarily offer special gift packaging, but we do bag things up nicely so they still look cute. 💅

🚚 Shipping & Pickup

Yes! We ship nationwide to valid U.S. addresses. 📦

We ship exclusively with USPS. 📬

Orders typically process within 2–5 business days, plus USPS shipping time.

Yes! Orders over $100 ship free. 🚚✨

Yes! Pickup can be arranged at our Maplewood Mall location. Just coordinate with us first so we can have everything ready. 💙

🌍 Product Origins

Our SUDS BY SALEM-labeled products are handmade by us in the USA. 🇺🇸 We also carry select items made for us or sourced from trusted global partners, including Paris and other places around the world. 🌍

Our SUDS BY SALEM-labeled products are handmade by us. Some specialty products, like select perfumes and hand sanitizers, are sourced from trusted partners.

Because we love Paris, fashion, and global brands that are about the people. We mix handmade USA products with curated global finds because one vibe could never. 💅

Yes. We choose brands we trust and personally use ourselves. If we wouldn’t use it, we’re not putting it in front of you. 💙

🧼 Products & Ingredients

Yes. Like, actually handmade. No “factory-made but we added a cute label” energy over here. 😌

Many customers with sensitive skin enjoy our products, but everyone’s skin is different. We always recommend a patch test first.

Nope. Our soaps are made to cleanse while leaving your skin feeling soft and happy. Dry, sad skin is not the assignment. ✨

Not always. Handmade products can have slight variations in color, design, swirl, or appearance. That’s part of the charm. Individuality, darling. 💅

Keep products in a cool, dry place away from direct sunlight, moisture, and extreme heat.

🛁 Bath & Shower

Nope! Our bath bombs are formulated to rinse clean when used as directed. Unlike your last situationship, these know how to behave. 😌

Fill your tub with warm water, drop in the bath bomb, and enjoy the fizz, fragrance, and vibes. 🛁

Shower steamers are like bath bombs for shower people. Place one on the shower floor away from direct heavy water and let the steam activate the fragrance. 🚿

No. Shower steamers and bath bombs are made differently, so please use them as intended.

🕯️ Candles & Home Fragrance

Our Signature Candles burn up to 50 hours. Yes, she has stamina. 🔥🕯️

Yes, but not overpowering. They’re made to smell amazing without attacking the room. 💅

Trim the wick before each burn, let the wax melt evenly across the top during the first burn, and never burn longer than recommended.

🎁 Gifts, Bulk & Business

Yes! Reach out and we can help create something special for birthdays, holidays, events, or “I deserve this” occasions. 🎁

ABSOLUTELY. We love working with other businesses. Contact us and let’s talk. 💙

Not officially yet, but we are open to discussing bulk, wholesale, and especially consignment opportunities.

🏬 Visit Us

We have a permanent kiosk at Maplewood Mall. We are always open Saturdays and Sundays unless otherwise updated. Weekday hours vary, and weekend hours may also shift for holidays, events, or real life doing what it does. Please check our website or Google before visiting.

Kinda. It depends on the product, but feel free to ask and we’ll do our best. Your nose may get tired before we run out of things to smell. 👃

Yes! Reach out and we can hold items for pickup at our Maplewood Mall location.

🔁 Returns & Support

Due to the nature of our products, all sales are generally final. But if there’s an issue, please contact us and we’ll do our best to help. We’re cute, not heartless. 💙

That is very much not the vibe. 😤 Please contact us as soon as possible with photos so we can help make it right.

Generally, no. But please contact us if there’s an issue and we’ll review the situation.

🛡️ Trust & Safety

Absolutely. We’re not just cute… we’re responsible too. 💅 SUDS BY SALEM is fully insured with business liability insurance because we believe in doing things the right way. Peace of mind is always in style. 💙

💙 Brand

We’re handmade, globally inspired, creative, colorful, and a little extra in the best way. We’re not just selling soap — we’re making self-care fun. 🫧

Made by us 🇺🇸 • Sourced worldwide 🌍 • Serving main character energy 💅